Refund policy
30-Day Money-Back Guarantee
We want you to love your PUFF626 puff chair. If you're not happy with it for any reason, you have 30 days from delivery to ask for your money back.
How to get a refund
- Send us your order number through our contact form within 30 days of delivery.
- We'll reply with the return address. Send the puff chair back unused and clean, with its cover and any included parts, in its original packaging where possible.
- Once it arrives, we refund the full product price to your original payment method within 5 business days.
Wrong character?
Contact us within 30 days of delivery and we'll swap your Stitch for an Angel (or the other way round). Return shipping for swaps is paid by the customer.
Damaged or faulty items
Arrived damaged or faulty? Send a photo or short video through our contact form within 7 days of delivery with your order number, and we'll send a free replacement or a full refund, your choice. You don't need to send the faulty one back.
Preorder cancellations
PUFF626 puff chairs are preorders. You can cancel any time before your order ships for a full refund.
Good to know
- Add-ons (Shipping Protection, Order Processing Priority, Express Shipping, 1 Year Warranty, Ohana Mystery Gift) are refunded only if your order hasn't shipped yet.
- Return shipping is paid by the customer unless the item arrived damaged or faulty.
- Colours and finish may vary slightly from the photos.